The cheapest quote often becomes the most expensive.
We've seen it too many times. A Nakuru resident gets a CCTV quote for KSh 15,000, thinks it's a good deal, and then halfway through the installation the installer says "the cable length wasn't included" or "you need a bigger hard drive." By the time they finish, the total is double the original quote.
This guide exposes the most common hidden costs in CCTV installation so you can spot them before you sign anything.
Where Your Money Actually Goes
The bars below show the typical cost breakdown of a professional CCTV installation. Notice that cameras are only part of the total — many people forget about the other components.
6 Hidden Costs to Watch For
1. Extra Cabling Charges
Some installers quote a base price but charge extra per metre beyond a small allowance. Long cable runs in large compounds can quickly add thousands of shillings.
2. Hard Drive Not Included
Sometimes the quote includes the DVR but not the hard drive. Without a drive, you can't record anything. Always confirm storage is included.
3. Power Backup "Upgrade"
Battery backup or surge protection is often offered as an expensive add-on. We include basic surge protection by default, but some installers leave it out to keep the quote low.
4. Remote Viewing Setup Fee
Remote viewing setup should be free. Some companies charge KSh 5,000–10,000 to configure your phone app. We include it at no extra cost.
5. Counterfeit Cameras
A low quote sometimes means fake "Hikvision" cameras. These fail within months and have no warranty. You end up paying twice.
6. Ongoing "Support" Fees
Some installers lock you into a monthly support plan. Basic after-sales support should be free for the warranty period.
How to Avoid Hidden Costs
- Get a written, itemised quote. Every component should be listed.
- Ask about cable length. Is there a limit? What's the cost per extra metre?
- Confirm hard drive size. Make sure storage is included and sufficient for your needs.
- Ask about warranty. A 1-year warranty on hardware and workmanship should be standard.
- Ask about remote viewing. It should be free.
- Check the brand. Insist on genuine Hikvision, Dahua, or Uniview. Read our brand guide.
Our Transparent Pricing Promise
At Nakuru CCTV Experts, we believe in upfront pricing. When we give you a quote, it includes:
- All cameras, DVR/NVR, and hard drive
- All cables and connectors needed for your property
- Professional installation
- Remote viewing setup on your phone and PC
- 1-year warranty on hardware and workmanship
No hidden charges. No surprises. See our packages for transparent pricing.
Get a clear, itemised quote — no hidden fees.
Book a free site survey. We'll assess your property and give you a written quote that includes everything.
📋 Book Free SurveyOr call: 0722 625 525
Frequently Asked Questions
Yes. Our packages include the DVR/NVR and a hard drive. Always confirm this with any installer before paying.
No. Remote viewing setup is included free with every installation.
We include the cabling needed for your specific property, assessed during the free site survey. No hidden per-metre charges.
We'll quote it separately and clearly if you want battery backup or solar. It's never a surprise.
Ask for a written breakdown. If they can't provide one, walk away. Also check for genuine brands and warranty.